Returns & Exchanges

At VIDAL Swim we want you to be completely satisfied with your purchase. We will accept returns and exchanges within 7 business days from receipt of merchandise. The product must be received back in our warehouse within 14 days of receipt for full refund to be given. If you are exchanging your purchase for a different size, you will still not pay for ground shipping. Your refund if approved will be issued as soon as we receive and process your return. Please allow 5-7 days once shipment is received. Due to the delicate nature of swimsuits, returns must be in their original condition with tags and liners in place. Worn, soiled, laundered or damaged items will not be accepted. We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards.

A prepaid USPS shipping label will be provided after submitting to request a return authorization. To request a return authorization, email [email protected] with your order number and reason for return and wait for an approval by Customer Service. Once you receive approval and create return label, attach the label to the package and drop off at your nearest US Post Office. The return must be shipped back within 7 days of return authorization or package will be returned to sender.

Returns can take up to 3 days after delivery for our e-commerce warehouse to process. Once we receive your return and confirm its condition is acceptable, we will process your refund to the original form of payment within 5-7 business days. Please note we reserve the right to reject returns on damaged goods that do not pass inspection upon receiving at our warehouse. Once your return is processed, you will receive an email confirmation. A credit will post to your statement within 2-10 business days depending on your financial institution. VIDAL Swim cannot accept responsibility for any packages lost, stolen or damaged in transit.

All items marked Final Sale are not eligible for a refund or exchange. We understand that buying final sale items can be tricky, so please feel free to reach out to [email protected] before placing your order with any questions about sizing, fit, or fabric so that we can ensure you love your purchase.

All accessory sales are final and No Refunds. Will exchange style if within 7 days of your delivery date. You are only able to exchange a design one time. We will not exchange a design for the second time from its original order. Due to the delicate nature of accessories, returns must be in their original condition. Worn, soiled, laundered or damaged items will not be accepted.

Please return merchandise to the following address:
Attn: Returns
11801 Cardinal Circle unit L
Garden Grove, CA. 92843



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